Privacy Policy

Silverline Tools is committed to the online privacy of all of its users.

Commitment to user privacy

This Privacy Policy Statement has been established to give a clear explanation of our data processing practices to safeguard you and your personal information.

Information Collected

Silverline Tools are the owners of the information collected on this site. We will not sell, share or rent any part of your information collected on the website to third parties in any way, unless stated on the web page at the point of collecting information from you, or as outlined in our policy statement, or as required by law.

We automatically collect statistical data about usage patterns on our website. This information does not relate to you as an individual and is collected to provide us with an understanding of the areas of interest on our site.

All personal information collected on the website will be used for the purpose of delivering the service for which the information was supplied. In addition, the information may be used to make you aware of new or improved products and services available from us, unless you refuse us permission.

Cookies

A cookie is a small piece of data that is sent to your browser from a web server and stored temporarily on your computer. A cookie cannot read data off your hard disk, read cookie files created by other websites or damage your system.

This website only uses cookies to maintain a unique identity on your browser whilst you use certain pages. Any cookies used do not contain any record of the information you may enter, nor any other personal information. They are only used to measure overall website traffic and to ensure interactive sessions function correctly.

Security

Access to all of our users' information is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally-identifiable information. The servers that we store personally-identifiable information on are kept in a secure environment.

Data Protection Act

The information that you provide to us will only be used for credit and security checks and for managing your account.

Silverline Tools Guarantee

This product comes with the free option of an extended guarantee period.

To activate this guarantee you must register the product at Silverlinetools.com within 30 days of purchase. Should you not wish to register, a standard 1 year guarantee period will apply.

Terms & Conditions

This guarantee, and the guarantee period, begins on the date of retail purchase as detailed on your sales receipt.

If this product develops a fault within 30 days of purchase, return it to the stockist where it was purchased, with your receipt, stating details of the fault. You will receive a replacement or refund.

If this product develops a fault after 30 days, but within the guarantee period, return it to:-

Silverline Tools Service Centre
PO Box 2988
Yeovil
BA21 1WU, UK

Your original receipt indicating the place and date of purchase and product designation, precise details of the fault requiring correction, your guarantee certificate, and your name and address must be submitted to validate the claim.

A guarantee claim must be submitted during the guarantee period.

We do not refund carriage. All products should be in a suitably clean and safe state for repair, and should be packaged carefully to prevent damage or injury during transportation. We may reject unsuitable or unsafe deliveries.

All work will be carried out by Silverline Tools or its appointed repair agents. The repair or replacement of the product will not extend, or renew the period of guarantee. Retained tools, or parts, for which a replacement has been issued, will become the property of Silverline Tools. The repair or replacement of your product under this guarantee provides benefits which are additional to, and do not affect, your statutory rights as a consumer.

What is covered:

The repair of the product, once verified to the satisfaction of Silverline Tools, that the defect is due to faulty materials or workmanship. If any part is no longer available or out of manufacture Silverline Tools may replace it with a functional replacement.

Products purchased and used within the EU.

What is not covered:

Normal wear and tear caused by use in accordance with the operating instructions e.g. blades, brushes, belts, bulbs, batteries etc.

Accidental damage, faults caused by: improper use, abnormal environmental conditions, overloading, insufficient maintenance, careless operation or handling of the product.

Use of the product for anything other than normal domestic purposes.

Change or modification of the product in any way.

Defects caused by the use of parts or accessories which are not Silverline Tools genuine components.

Faulty installation (except when installed by Silverline Tools).

Repairs or alterations carried out by parties other than Silverline Tools or its authorised repair agents.

Claims, other than the right to correction of faults with the product covered by these conditions.

Slight deviations from the specification that do not affect the functionality of the product.