Silverline product registration


Protecting your investment in your Silverline Tool product now will save you time and money in the future should a fault occur with your product. Registering your purchase will automatically extend your product Guarantee.

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Terms and conditions

Privacy Policy Statement

Silverline Tools is committed to the online privacy of all of its users.


Commitment to user privacy

This Privacy Policy Statement has been established to give a clear explanation of our data processing practices to safeguard you and your personal information.


Information Collected

Silverline Tools are the owners of the information collected on this site. We will not sell, share or rent any part of your information collected on the website to third parties in any way, unless stated on the web page at the point of collecting information from you, or as outlined in our policy statement, or as required by law.

We automatically collect statistical data about usage patterns on our website. This information does not relate to you as an individual and is collected to provide us with an understanding of the areas of interest on our site.

All personal information collected on the website will be used for the purpose of delivering the service for which the information was supplied. In addition, the information may be used to make you aware of new or improved products and services available from us, unless you refuse us permission.


Cookies

A cookie is a small piece of data that is sent to your browser from a web server and stored temporarily on your computer. A cookie cannot read data off your hard disk, read cookie files created by other websites or damage your system.

This website only uses cookies to maintain a unique identity on your browser whilst you use certain pages. Any cookies used do not contain any record of the information you may enter, nor any other personal information. They are only used to measure overall website traffic and to ensure interactive sessions function correctly.


Security

Access to all of our users' information is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally-identifiable information. The servers that we store personally-identifiable information on are kept in a secure environment.


Data Protection Act

The information that you provide to us will only be used for credit and security checks and for managing your account.


Yes I've read and agree to the the Privacy Policy Statement.



Product guarantee

Silverline Tools Guarantee

This product comes with the free option of an extended guarantee period.

To activate this guarantee you must register the product at www.silverlinetools.com within 30 days of purchase. Should you not wish to register, a standard 30 day guarantee period will apply.


Terms & Conditions

This guarantee, and the guarantee period, begins on the date of retail purchase as detailed on your sales receipt.

If this product develops a fault within 30 days of purchase, return it to the stockist where it was purchased, with your receipt, stating details of the fault.

If this product develops a fault after 30 days a guarantee claim must be submitted.

Your original receipt indicating the place and date of purchase and product designation, precise details of the fault requiring correction, your guarantee certificate, and your name and address must be submitted to validate the claim.

We do not refund carriage. All products should be in a suitably clean and safe state for repair, and should be packaged carefully to prevent damage or injury during transportation. We may reject unsuitable or unsafe deliveries.

All work will be carried out by Silverline Tools or its appointed repair agents. The repair or replacement of the product will not extend, or renew the period of guarantee. Retained tools, or parts, for which a replacement has been issued, will become the property of Silverline Tools. The repair or replacement of your product under this guarantee provides benefits which are additional to, and do not affect, your statutory rights as a consumer.


What is covered:

The repair of the product, once verified to the satisfaction of Silverline Tools, that the defect is due to faulty materials or workmanship. If any part is no longer available or out of manufacture Silverline Tools may replace it with a functional replacement.

Products purchased and used within the EU.


What is not covered:

Normal wear and tear caused by use in accordance with the operating instructions e.g. blades, brushes, belts, bulbs, batteries etc.

Accidental damage, faults caused by: improper use, abnormal environmental conditions, overloading, insufficient maintenance, careless operation or handling of the product.

Use of the product for anything other than normal domestic purposes.

Change or modification of the product in any way.

Defects caused by the use of parts or accessories which are not Silverline Tools genuine components.

Faulty installation (except when installed by Silverline Tools).

Repairs or alterations carried out by parties other than Silverline Tools or its authorised repair agents.

Claims, other than the right to correction of faults with the product covered by these conditions.

Slight deviations from the specification that do not affect the functionality of the product.


Yes I've read and agree to the product guarantee terms and conditions.






:: Make a Guarantee Claim

:: Service Request

Terms and Conditions


The following rules are applicable to all competitions, promotions, games, votes, offers or other similar commercial offering (referred to herein as 'competition') conducted by or on behalf of Powerbox International Limited and all brands that operate under Powerbox International Limited until further notice or until amended.
These rules will be deemed incorporated in each competition except to the extent that any specific instruction in a competition (hereafter called the 'competition instructions') provides otherwise, in which case the competition instructions shall take precedence.
By entering the competition, entrants (or voters for a particular entrant) together with any other member of the public involved (all such persons being referred to as 'entrant') hereby agree to be bound by these rules as amended from time to time, and by any competition instructions.
It is the responsibility of entrants to keep themselves informed as to any updates of these rules, and they acknowledge that any failure to comply with these rules could lead to their disqualification without reasons being given or opportunity for challenge.

1. The Judges shall, unless provided otherwise in the competition instructions, be the Brand Manager and/or his nominated representative(s), and "Judges" herein shall mean such person or persons. In the case of a competition involving the judging of skill there shall be at least one judge independent of Powerbox International Limited and any promoters, and the identity of that Judge may be given in the competition instructions. The identity of the Judges may be requested by sending a stamped addressed envelope to Silverline Promotions, Powerbox Limited, Boundary Way, Lufton Trading Estate, Yeovil, Somerset, BA22 8HZ, UK.

2.1 The general principle is fairness: entries or votes should be made or cast fairly. If, in the opinion of the Judges this principle has been flouted, they can declare any entries or votes invalid, void the competition, change the competition instructions, or adjust the entries or the voting to achieve fairness, as they think fit. The competition instructions may carry a specific indication, but in the absence of such an indication, only one entry/ vote per entrant (or household, computer or other unit as appropriate) will be permitted.

2.2 The decision of the Judges over every instance shall be final and unchallengable and in their absolute discretion they may declare void any entry/ vote or the competition itself should they consider that there are no entries reaching a required standard, whereupon they can award prizes or not as they think fit. Judges shall have the right, at their discretion, to change the rules of a competition while it is running if it appears to them that it would be equitable or appropriate to do so, including the extension of the closing date whereupon there will be an announcement of any such extension at the first reasonable opportunity. No correspondence will be entered into or comment issued on any matters concerning any competition, and no reasons given for any decision made by the Judges.

3. All competitions are open to UK residents aged 18 or over unless any other age restriction is specified or implied. Where entrants are required to enter in one of several age categories, the applicable category shall be that appropriate to their age on the closing date of the competition. Entrants should, if under 18, obtain permission in advance from their parent or guardian and be able to demonstrate that to the Judges's satisfaction. Employees of Powerbox Limited, Brands under Powerbox Limited and contractors, the promoters and individuals connected with any company involved in the competition, agents and members of the immediate family of the above people will not be eligible to participate.

4.1 All entries must be legible, written in ink or ballpoint pen, and made on the official form, if there is one, or the official page on the website (www.silverlinetools.com or any other website associated with Powerbox Limited and its brands as appropriate). They must be clearly marked with the entrant's name, address, email address and telephone number as requested. Any illegible, mutilated, altered, corrupted or multiple entry may be disqualified.

4.2 Entries must be made in accordance with the competition instructions. They are invalid if they are received any later than the specified closing time (which shall be GMT date and time).

4.3 In the case of token collect or voucher promotions, only originals are valid. No tokens or vouchers are redeemable for cash. The provisions of Rule 11 apply to such promotions unless expressly excluded.

4.4 All questions must be answered and all other entry requirements fulfilled as appropriate.

4.5 Proof of submission or of posting of a form will not constitute proof of delivery and no responsibility will be accepted for lost, corrupted, delayed or mislaid entries.

4.6 The winner will be chosen in accordance with the competition instructions and the exercise of their residual discretion by the Judges, and either will be the first correct entry drawn from the total entries or all entries will be examined and the prize awarded to the entry that the Judges consider to be the best.

4.7 Other prizes will be awarded in accordance with the order of priority as stated in the individual competition.

5. Powerbox Limited reserve the right to publish the names of the winners and runners-up, and the winning entries themselves, and all winners are required to give their full co-operation to all requests by Powerbox Limited or a promoter in connection with publicity for the competition, their entry, the prize or otherwise.

6. Powerbox Limited shall have the following rights over all winning entries:- the exclusive, irrevocable, worldwide license to first publication; and a non-exclusive license to publish, syndicate, distribute, reproduce and exploit the material in all present and future media and formats and to sub-license these rights to others. Entries, however submitted, will not be returned by Powerbox Limited unless stated otherwise.

7. There will be no cash or other alternative to the prize offered and prizes are not transferable.

8. Where applicable, prize winners will be responsible for organising valid passport(s) and for securing any necessary visas or complying with other regulation. They are also strongly advised to take out adequate insurance and health advice. Dates, destinations and other specific details of a prize are subject to availability.

9.1 Powerbox Limited will not be liable for any circumstances beyond its reasonable control that prevent the competition being fulfilled, a winner or winners being chosen, or any prize being taken up or fully enjoyed by a winner. Powerbox Limited excludes liability to the extent permitted by law for any cost, claims or losses howsoever caused that arise by reason of any person's entry into a competition or the award, or non award, to them of a prize. In the event of any error, whether printing, technological or otherwise, which affects the competition in any way, the Judges reserve the right to administer the competition as though the error had not occurred.

9.2 If any winner of a competition is unable to take up a prize for any reason, or if Powerbox Limited has not been able, after making reasonable efforts, to make contact with the winner, Powerbox Limited reserve the right to award that prize (without notice to the first winner chosen) to an alternative winner, in which case the first winner chosen shall not be eligible for any share of the prize whatsoever. Powerbox Limited shall not have any liability in such eventuality.

10. Where necessary in order to determine an outright winner or winners in a competition, the Judges reserve the right to require that entrants take part in an eliminating contest (or 'tie breaker'). If for any reason there are more winners than prizes, whether or not that has arisen as an unforeseen eventuality or is part of the competition structure, the Judges reserve the right to conduct a draw to determine the winner or winners of the prizes.

11. In any competition where there are only a limited number of prizes, unless it is otherwise provided no purchase of Powerbox Limited’s products or otherwise is necessary for entry, except in competitions of skill or where competition instructions clearly specify otherwise.

12. Names of major prize winners will be available on receipt of a request enclosing a stamped addressed envelope to: Silverline Promotions, Powerbox Limited, Boundary Way, Lufton Trading Estate, Yeovil, Somerset, BA22 8HZ, UK, and this information may be published on the website at the Judges' discretion.

13. Entrants may be asked to indicate their wish, by ticking or checking a box provided in the competition instructions or otherwise, to receive or decline to receive communications with information or carefully selected commercial opportunities from Powerbox Limited and the brands under that operate under Powerbox Limited or agents on their behalf. Powerbox Limited will hold any personal details it is entitled to hold on its own or a duly authorised agent's registered database for the purposes of optimising its commercial offering to customers and website users, actual or potential. Entrants will also be asked to indicate their consent to have that data used from time to time by other carefully selected organisations who may be licensed by Powerbox International to use it.

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