Can I make a return if my product is faulty?
Yes, all of our products come with a guarantee. Hand tools are guaranteed for a lifetime and power tools are guaranteed for 3 years. To activate your guarantee you must register your product on the Silverline website within 30 days of purchase. Should your product develop a fault within 30 days, please return it to the stockist you bought it from along with your receipt. If a fault develops after 30 days, a guarantee claim form must be submitted from the Support page. You will need details from your original receipt to validate your claim.
Where can I buy spare parts?
You can buy spares for your Silverline power tools and accessories online at our approved spare part dealer Toolspares Online. There are over 2000 spare parts in stock with next day delivery available.
Where can I buy Silverline tools?
You can locate your nearest Silverline stockist by going to our Find a Dealer page. Simply type in your postcode and then select from a list of online and local stockists.
How do I return my faulty product?
Please send your faulty product to:
The Service Centre
Boundary Way
Lufton Trading Estate
BA22 8HZ
We recommend that all items are sent by registered mail or courier and that the products are well packed and secure. Please note that the Silverline guarantee does not cover carriage or postal costs.
Can I ask a technical question?
Of course! You can ask us a technical question by going to the Support page and selecting 'Technical' in the drop down menu. Your question will then be sent to our technical team who will respond to you as soon as possible
How can I get in touch?
If you would like to get in touch or have a query, please contact Customer Services via the Sales contact form on our Support page. We prefer to communicate via email so that we have a paper trail and a record to refer to. However, if you would like a customer services representative to phone you, please request this when submitting your form.
How do I get my guarantee certificate?
After registering your product, a copy of your guarantee certificate will be emailed to you for download.
What is happening with my returned product?
All returned products are inspected by our experienced technicians. Products are normally repaired and claims completed within 3-4 days, although some may take a little longer depending on repair times.
Customer Faq's